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“OLYMP СDL” – Excellence in Quality!

The quality of medical care is one of the most important aspects of any healthcare organization. Medical laboratories play a special role within this system, as diagnosis and patient management decisions are largely based on laboratory test results. Patients’ health and well-being, and sometimes even their lives, directly depend on the availability of laboratory testing and the accuracy and timeliness of the results provided to physicians and patients.

The quality of laboratory testing is a long and complex chain consisting of numerous interconnected processes and sub-processes. Each step contributes to the overall outcome, and a failure at any stage can negate the flawless performance of the others, ultimately leading to unsatisfactory results.

From the very first day of its establishment, the OLYMP СDL laboratory network has made quality its top priority in every aspect of its operations. Facilities and premises, equipment and consumables, technologies, information systems, staff qualifications, service and courier operations, as well as ensuring safety and comfort—all of these elements are integrated into a unified quality management system that enables continuous assessment, maintenance, and improvement of laboratory performance.

Accreditation of laboratories for compliance with ISO 15189 requirements

ISO 15189 "Medical laboratories — requirements for quality and competence" is an international standard that sets out requirements for how a laboratory should organize its activities so that quality can be measured, managed, and continuously improved. It represents a comprehensive body of knowledge on establishing a management system in medical laboratories. The standard is recognized worldwide, and there is hardly a quality-driven laboratory anywhere in the world that has not heard of it or does not apply its provisions in practice.

In the Republic of Kazakhstan, as in the vast majority of countries around the world, laboratories may undergo accreditation for compliance with this standard within the unified international accreditation system. Such accreditation is a procedure by which an independent and authorized body formally recognizes the competence of a medical laboratory to perform medical examinations included within its scope of accreditation.

It should be noted that accreditation to ISO 15189 requirements in the Republic of Kazakhstan is voluntary. At the same time, it is the only mechanism for independent assessment of laboratory performance and quality, as there is no other comprehensive system of this kind in the country.

Since 2014, all laboratories within the OLYMP CDL network have regularly undergone accreditation procedures for compliance with ISO 15189 requirements (currently, ST RK ISO 15189-2023 is the applicable version in Kazakhstan), maintaining an extensive scope of accreditation that includes more than one hundred tests. This reflects the company's fundamental commitment to implementing the best standards, approaches, and practices recognized worldwide.